Implementation FAQ
Frequently asked questions.
Everything you need to know about PracticeNova, how we handle your data, and how we report.
Security & Boundaries
Two kinds of access. We're precise about the difference.
We never connect to your practice management system. We never see a patient name, chart, or record. Your PMS data reaches us only as the aggregate, de-identified reports you already export.
We do ask you to grant scoped access to your marketing accounts — Google Business Profile, Search Console, Google Ads, Meta. You grant it, you can revoke it in one click, and you can watch every action an agent takes in the account. An agent that can't publish is just a consultant with a newsletter.
How It Works
How is this different from just using ChatGPT or Claude?
ChatGPT and Claude are powerful general assistants — but you have to drive them, prompt by prompt, every day. PracticeNova's agents run your marketing for you. They hold one shared model of your practice, work on a schedule without being asked, follow proven playbooks for each channel, and bring you decisions to approve. You're not operating a tool. You're overseeing a team.
Do I have to become a marketer to use it?
No. That's the point. Patients compare your search results, reviews, and online presence before they ever call — and keeping all of that current is a full-time job. Your agents do that work and bring you a short list of decisions. You stay a clinician.
Who's actually behind the agents?
Real people. Your agents do the daily work, but a PracticeNova human reviews what they produce and is available whenever you'd rather talk to a person. Always-on execution, with a human you can reach.
Security & Customization
Can I keep sensitive content approval-gated?
Yes — and some of it always is. You set how much independence each agent has, from watch-only to publish-on-approval. Three things never move: anything that spends money, anything that can't be undone, and anything that makes a clinical claim. Those always wait for a person on your team. That last rule is built into the system, not left to a setting.
Which accounts do you connect to?
Your marketing accounts only — Google Business Profile, Google Search Console, Google Ads, and Meta. You grant access, you can revoke it in one click, and you can see every action an agent takes. We never connect to your practice management system, and we never touch patient records.
Does this work for my specialty?
Yes. The playbooks are tailored by specialty — general, pediatric, ortho, endo, perio, oral surgery, and cosmetic — because "emergency endodontist near me" and "kids dentist near me" are different patients with different intent.